Complaint and return

Complaint and return

The right of withdrawal does not exist for goods which are not prefabricated and for which the manufacturing requires an individual selection or identification by the customer or which are clearly tailored according to the personal requirements of the customer, sealed goods which are not suitable for a return due to reasons of health protection and hygiene in case their seals have been removed, medical devices or cosmetic in sealed packaging in case their seals have been removed, goods that rapidly deteriorate or become too old, perfume and the like which have been opened.

Customers should examine the goods in connection with the receipt and complain about any defects within reasonable time. Faults that occur thereafter may be complained within the warranty period. Otherwise, we refer to the respective manufacturer or service provider.

If the product is defective, we will pay for the return shipping cost as well as the amount paid for the damaged or wrongly delivered product, provided that we are not able to send a replacement product within a reasonable time. 

A return or complaint number must always be enclosed. Returns and complaints without an approved return- or complaint number will not be accepted and no return shipping cost will be paid by us. 

This means that a merchant in case of an agreement is maid with V Soft Lift, may return unused, undamaged products with unbroken box/seal. If a product has been used or handled incautiously, so that it no longer can be sold as a new product, you are liable for compensating the web shop for the decrease in value of the product. You may need to open the packaging in order to be able to examine the properties and function of a product, in which case the packaging should be opened as cautiously as possible and be returned together with the product. 

Instructions:

  • This instruction applies to all types of returns. It is important that you fill in all the squares in the return form.
  • The return number is valid for 14 days and the return must be received by us within this time.
  • Remember to always send the product with outer wrapping to prevent damage to the original package. 
  • Wrap the package well to avoid damage. 
  • Attach a copy of the return confirmation in the return package and send it to us.

NOTE! Returns sent to us without approved return confirmation or complaint number will not be accepted.

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