Policy and cookies

Policy and cookies

When you visit vsoftlift.com to order V Soft Line PDO-threads, we collect information about all visits to our website.
We use it to improve your user experience and our marketing. 
The personal data you give us will not be passed on, sold, exchanged or shared with other companies, organizations or private individuals without your agreement. Our only purpose of gathering and saving the data is to enable us to provide you with optimal service.

On this page you can read about:

• what information we collect
• how we treat this information
• What we do with it
• who has access to it
• how you can contact us regarding the current policy

The collection of information on vsoftlift.com takes place within the framework of the existing legislation. The personal data processed by vsoftlift.com is made in accordance with current legislation and the EU Data Protection Regulation (GDPR).

vsoftlift.com automatically recognizes IP address and data when you visit our website. Likewise, it is registered if and when you log in or subscribe to our newsletter. This is done to make your subsequent visits much easier.

In this context, we use various analysis tools such as Google Analytics, to gather statistics on how vsoftlift.com is used and to make your experience even better.

Collection of information

vsoftlift.com collects information about users and their visits in five ways:

• Through cookies. (read more about cookies below)
• Through newsletter or customer profile.
• By purchase, transaction mail, eg confirmation of order, delivery or refund.
• By email, mail, SMS and phone.
• By credit check.

The data is collected:

• To be able to fulfill our services when purchasing, invoicing and customer service.
• To be able to handle and offer customer service through several different sources.
• To be able to offer products, services, etc. via various marketing channels.
• To be able to offer a personal customer experience and develop new functions, services and products.
• To be able to administer, protect, operate and maintain our websites.
• To be able to administer and secure our systems.
• To be able to follow aggregated statistics on use and purchases on our websites.
• To be able to prevent fraud and risk assessment.
• To be able to comply with current legislation.

What is a cookie?

According to the Swedish Electronic Communications Act that came into force on 25 July 2003, visitors to a website shall be informed about the use of so-called cookies, and have the option to prevent them from being used.

A cookie is a small text file (usually smaller than 1 kB) that is saved in your computer and stores information. Cookies are used to improve the website for the use, among other purposes.

Our website uses the friendly version of cookies, so-called session cookies. When you are surfing a web page, session cookies are sent between your computer and our server to enable them to exchange information. This might, for example, be what you have placed in your basket, or whether you are logged into My pages.

We do not save any personal data via session cookies. Session cookies are not stored permanently on your computer, instead they disappear when you close your browser.

There are safety settings on most browsers that can de-activate session cookies. Usually you can also remove any session cookies that have already been saved.

If you choose not to accept session cookies on our website, the website will not function satisfactorily.

When visiting this website, your IP address is automatically registered to measure the visit frequency.

More about cookies:

When you visit vsoftlift.com, cookies are stored on your computer. A cookie is a small text file that is stored in your browser to recognize your computer during subsequent visits. No personal information is stored in our cookies. 

Cookies are stored in your computer to help you. It helps to analyze how the website is used so that the user experience can be improved. In many cases, cookies are necessary to be able to provide a certain service on the website.

The information in your cookies is sent between your web browser and a web server and includes information about user settings, login and how the website is used.

How do I avoid cookies?

If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or set the computer so that you receive a warning before cookies are saved. Exactly how to proceed depends on which browser you use. Information on how to do this can be found by searching on Google.

At minacookies.se there is relevant and updated information about laws and rules regarding cookies in Sweden. Supervisory authority for this area is the National Post and Telecom Agency, read more at pts.se.

Please read through this policy and more about cookies on other websites before you possibly change cookie settings in your computer.

If you change the cookie settings, your user experience may deteriorate as you visit our and others' websites.

Note: Some features of vsoftlift.com may stop working if you do not accept cookies.

Purpose of Cookies

What are cookies used on vsoftlift.com?

In order to determine who visits our websites, we use cookies to create demographic and user-related statistics. This allows us to customize and create content and services that match the visitors' wishes and interests. The purpose of the cookies used on vsoftlift.com is described below

Third-party cookies

vsoftlift.com uses a number of third-party services on our websites. Sometimes these services also use cookies. You can choose not to accept third party cookies in your browser by following this link: www.youronlinechoices.com

Third-party cookies are used to collect statistics about your visits to vsoftlift.com. We use cookies for example. Get to know which pages you visit and how long you visit them. In this case, we use Google Analytics from Google.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

vsoftlift.com also collaborates with companies to improve our online marketing to ensure that you only see relevant ads. In this context, for example, we use the following suppliers: Facebook, LinkedIn and Google.

vsoftlift.com contains components from third parties, and where the owner of these, such as Facebook, LinkedIn, Google and Hotjar receive:

• Technical data about your browser
• IP address
• which pages you visit and the like

However, what the owner of the third party component does with the information is beyond our control.

vsoftlift.com uses these components to be able to link directly to our social channels and thereby ensure smooth navigation for you as a customer.


At vsoftlift.com there are a number of technical cookies that are required for managing the functionality. These are the cookies that are stored when you log in to Medicera.com, where they are stored to keep track of the contents of your shopping cart etc.

Patient Information

In connection with the execution of treatment with us, sensitive personal information about you can be processed. Sensitive personal information is such information that can be viewed as a particular privacy infringement and this includes health information. We must treat health data in order to be able to perform our services for you as a patient and customer and to maintain legislation in accordance with accounting and journal laws.

Use of patient information

Patient information: Personal data, contact information and health information are treated according to the Patient Data Act.

Purpose: To be able to provide our services safely and effectively and to ensure correct medical treatment and follow-up.

Patient information storage: In accordance with current legislation such as the Patient Data Act.

Personal Information

Use of personal information:

Sensitive personal information is never disclosed to third parties unless you explicitly consent, and we never collect personal information unless you have provided this information yourself when you placed an order, participated in a survey, or the like. Information is collected about names, addresses, postal codes, e-mail addresses, telephone numbers and questionnaires where we receive voluntary knowledge of various topics.

Personal information is used to implement the service for which the information is collected. The information is also used to get to know you and other users of the website better. This use can include studies and analyzes in order to improve and streamline our and our suppliers' marketing, our products, services and technologies, as well as to display content that is tailored to your interests.

Contact regarding personal data:

As a user of vsoftlift.com, you have the right to demand transparency in the processing of personal data. You may also require corrections, limitations or deletion of personal data in accordance with the GDPR. As a user, you also have the right to remove your personal data and extract from the information that V Soft Lift AB stored about you. Excerpts can be done free of charge once a year. Other extracts cost SEK 1250 / pcs.

If you want to delete, edit or review consent and other personal information, you can reach V Soft Lift AB at info@vsoftlift.com.

Protection of personal data:

The legislation requires that your personal information be stored in a safe and confidential manner. We store your personal information on servers with high security levels placed in controlled facilities. All data transfer between the service and your browser is protected by HTTPS / SSL. Communication internally between different parts of the service also takes place over encrypted networks.

Personal information is deleted or anonmized when the purpose for which it was collected ceases.

We reserve the right to update and change these guidelines for the processing of personnel data. If we do this, we will of course correct the date of the "last updated" at the bottom of the website. In the event of extensive changes, we will notify you with a visible message on our websites.

If you consider that V Soft Lift AB has not fulfilled your rights under the GDPR, you have the right to appeal to the relevant supervisory authority. This is done by sending a complaint to the Data Inspectorate, Data Inspektionen in Sweden. Contact details can be found at: www.datainspektionen.se.

Contact Us

You can contact us by:

Email: info@vsoftlift.com
Telephone: +46 8 544 853 00

V Soft Lift AB
Karlavägen 71
114 50 Stockholm

Policy last updated on: 2019-03-01

Contact Starweb at www.starweb.se for further information about session cookies in the webshop.

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